Patna: The Patna Municipal Corporation is set to transition to a fully digital system from April, as part of efforts to improve transparency, efficiency and public access to civic services.
Under the new e-office initiative, all official files will be scanned and digitised, allowing for online tracking and reducing reliance on manual paperwork. Corporation officials said the move would mark a shift towards paperless governance in the 2026–27 financial year.
Municipal commissioner Yashpal Meena said the e-office system would streamline operations and make file movement more transparent. “With all files digitised, online tracking will become easier and more efficient,” he said.
At present, file management within the corporation is largely manual, often leading to delays. Residents seeking information or resolution of grievances frequently have to approach officers directly, disrupting routine administrative work. In many cases, citizens are unsure which counter handles their requests.
To address this, the corporation will open two dedicated help desks at its headquarters to guide visitors and facilitate smoother grievance redressal. An inactive public counter has also been reactivated to strengthen front-office services.
Officials said the e-office platform is designed to simplify government processes, improve accountability and ensure faster disposal of files. Once implemented, the system is expected to make it easier for residents to track applications and requests online, reducing the need for repeated visits to municipal offices.
The corporation described the digital transition as a step towards modernising civic administration and delivering more citizen-friendly services in the state capital.
