Patna: At the headquarters of the Patna Municipal Corporation in Patna, an important step towards people-friendly governance was seen when citizens from different parts of the city gathered to speak about their everyday problems. From broken roads and water supply issues to delays in payments and office-related complaints, people placed their concerns directly before the Municipal Commissioner. Each person was heard carefully, creating a sense that the local administration was finally ready to listen.
The public hearing was held from 1 pm to 3 pm and received a total of 32 applications. These came from several departments, showing how wide-ranging the issues were. Twelve complaints were related to the Establishment Branch, four to the Payments Branch, two to the Director’s Branch, two to the Centrally Sponsored Schemes Branch, and eight to the Engineering Branch. Four other applications were also submitted. Officials said all these matters would now be handled through a transparent system, following rules and fixed procedures.
The Municipal Corporation has directed all concerned officers to regularly review each case and closely monitor the progress. They have also been told to take immediate action wherever possible, so that people do not have to keep running from office to office. The focus, according to officials, is to ensure that every complaint is not just recorded but also properly resolved within a reasonable time.
The civic body has appealed to residents to use the official complaint process so that their problems can be solved quickly and in an organised way. Citizens can register their complaints by sending a simple “Hi” to the toll-free number 155304 or through the WhatsApp chatbot at 9264447449. With this step, the Patna Municipal Corporation hopes to build trust and make the city’s governance more open, responsive and connected to the people
