Patna: Alankit Limited, one of India’s prominent e-governance and financial services providers, has concluded Samarth 2025 in Patna, an initiative aimed at strengthening last-mile financial inclusion across Bihar and eastern India.
The event focused on the rising demand for formal banking services in the state and underscored the central role of the Business Correspondent (BC) model in extending digital financial access to unbanked and underbanked populations. Discussions highlighted how Customer Service Points (CSPs) have emerged as trusted local banking touchpoints in rural and semi-urban areas, enabling access to savings accounts, payments, and government welfare schemes while building confidence at the grassroots.
Alankit currently operates 145 CSPs across 30 districts in Bihar, working in partnership with leading public sector banks to deliver banking services in regions marked by low branch density and high dependence on last-mile delivery mechanisms. The company’s network supports everyday financial transactions as well as the implementation of state and central government programmes.
Speaking at the event, Ankit Agarwal, managing director of Alankit Limited, said the company’s CSP ecosystem in Bihar had matured steadily over the years. “Samarth 2025 marks an important step in deepening collaboration between CSPs, banks and government bodies,” he said, adding that Bihar remains a key focus area in Alankit’s eastern India strategy. Agarwal noted that the firm’s objective was to build a simple, technology-enabled and inclusive financial ecosystem capable of delivering long-term value across Bihar, Jharkhand and neighbouring states.
Alankit began its BC operations in the region in 2021 with a small network of CSPs and has since expanded through structured on-ground execution and institutional partnerships. Dedicated backend operations for Bihar, the company said, have helped improve turnaround times and service quality for CSP associates. Its association with the National Rural Livelihood Mission has further widened outreach, particularly in linking welfare schemes with formal financial services.
With initiatives such as Samarth 2025, Alankit is seeking to position the BC model not merely as a service channel, but as a cornerstone of India’s broader financial inclusion architecture in the eastern states.
