Patna:The Bihar government has announced a new digital monitoring mechanism to oversee electricity-related consumer complaints across the state, aiming to ensure quicker redressal and stronger accountability within the power distribution system.
During a statewide public grievance interaction held on Monday, electricity consumers visited power supply offices to share their problems directly with officials. The complaints were formally recorded, and initial action was initiated at the local level, officials said.
Energy secretary and chairman-cum-managing director of Bihar State Power Holding Company Limited (BSPHCL), Manoj Kumar Singh, has directed that all complaints received at power supply offices will now be digitally monitored from the company’s headquarters. The move is intended to ensure close supervision of grievance redressal across districts.
Under the directive, all grievances registered from Monday to Friday at BSPHCL headquarters and its subsidiary offices — including power supply circles, divisions, subdivisions and branches — must be uploaded to a central digital portal. Each complaint will be assigned a unique identification number, enabling consumers to track the status of their grievances in real time.
The initiative is part of the “Sabka Samman – Jeevan Aasan” component of the state government’s Saat Nishchay–7 programme, under which designated officials are required to meet electricity consumers at departmental offices at least twice a week.
Consumers can also register complaints round the clock through multiple channels, including the toll-free helpline 1912, the Suvidha mobile application, social media platforms, the Consumer Grievance Redressal Forum portal, the Consumer Complaint Redressal System portal, WhatsApp and email. Officials said the multi-channel system is expected to make grievance redressal more accessible and transparent.
