Saran: The Sonpur division of East Central Railway has introduced a new digital system, “Q-Mitra”, aimed at improving passenger convenience and ensuring transparency in the distribution of Tatkal tickets.
The initiative seeks to address long-standing issues associated with the traditional queue system, including overcrowding, disputes and allegations of malpractice.
According to Saraswatichandra, public relations officer of East Central Railway, the Q-Mitra system, is a kiosk-based automated platform that allows passengers to generate tokens independently before ticket counters open.
The system incorporates Aadhaar-based verification along with facial recognition technology to ensure the unique identification of each passenger. Officials said the move is designed to prevent duplication and misuse during the booking process.
Each token issued under the system carries key details, including the passenger’s photograph, the time of issuance and the last digit of the Aadhaar number, enabling greater transparency and traceability.
Under the revised process, Tatkal ticket booking timings remain unchanged, with counters opening at 10:00am for air-conditioned classes and 11:00am for non-AC classes. However, passengers are now verified in advance, and tickets are issued in a sequential manner based on the tokens generated.
Railway officials said the system is expected to significantly reduce chaos at booking counters and ensure a fairer process for all passengers.
The introduction of Q-Mitra reflects broader efforts by Indian Railways to modernise passenger services and integrate digital solutions into everyday operations.
