Patna: The Bihar government on Monday outlined a series of administrative reforms and achievements, presenting them as evidence of improved transparency, efficiency and citizen-focused governance.
Addressing a press conference in Patna, B. Rajender, additional chief secretary of the general administration department, said both the department and Bihar Institute of Public Administration and Rural Development had received ISO 9001:2015 international quality certification. The certification, granted on January 21, 2026, is valid for three years and reflects adherence to globally recognised standards of quality and process management, he said.
Under the Bihar Right to Public Services Act, 2011, a total of 153 services from 14 departments are currently being delivered to citizens, Rajender said. These include caste, income and residence certificates, new ration cards, labour accident compensation, driving licences, benefits under the Kanya Utthan Yojana and social security pensions. More than 51.13 crore applications have been processed so far, according to official figures.
He said that since July 2025, over 64 services have been made available at the village level through public service centres operating from panchayat bhawans, reducing the need for citizens to travel to block or district headquarters.
Highlighting grievance redressal mechanisms, Rajender said the Bihar Right to Public Grievance Redressal Act, 2015 covers 514 services and schemes across 45 departments, with more than 18.57 lakh grievances resolved since January 22, 2016. A separate online system for government employees has addressed 14,569 complaints related to service conditions, retirement and benefits since June 3, 2019.
He also announced the approval of the Chief Minister Fellowship Scheme, under which 121 subject-matter experts will be engaged in key government offices. An agreement has been signed between the Bihar Administrative Reforms Mission Society and Indian Institute of Management Bodh Gaya to implement the programme.
On employment, Rajender said 9,84,141 people had been provided government jobs between April 1, 2020 and February 6, 2026. This includes 7,95,832 regular appointments, 1,17,784 contractual hires and 70,525 recruitments through external agencies. During 2025–26 alone, requisitions for 1,50,561 posts have been sent to recruitment commissions and boards.
He said the human resource management system has enabled near-complete digitisation of personnel administration, with 2.72 lakh service records digitised and more than 1.23 crore pages scanned. Around eight lakh employees across 48 departments are now managed through the platform.
Details of movable and immovable assets and liabilities of all Group A, B and C employees are also being uploaded regularly to ensure transparency, he added.
Rajender said the Jigyasa central helpline, launched in 2010, has provided information to over 7.92 lakh citizens, while the public grievance call centre introduced in 2016 has handled more than 12.35 lakh complaints and queries.
Other recent administrative decisions include renaming Gaya city as Gaya Ji, issuing a master circular on probation rules for government servants, introducing standard operating procedures for secretariat functioning and uploading comprehensive reference documents for the general administration department on its website.
