Patna: The Bihar Energy Department has taken disciplinary action against two officials of the North Bihar Power Distribution Company Limited (NBPDCL) for alleged negligence in the discharge of their duties, lack of promptness in consumer services and lapses in restoring electricity supply.
The suspended officials have been identified as Harikrishna Sharan, Junior Electrical Engineer, Manjhi, and Rajesh Kumar Bharti, Assistant Electrical Engineer, Chhapra (Rural).
Officials Face Action Over Consumer Service Lapses
According to the Energy Department, the action was taken after concerns over negligence in official duties and the expected level of responsiveness towards electricity consumers.
The department has reiterated that officials responsible for electricity distribution and consumer services are expected to respond promptly to complaints and ensure timely restoration of power supply.
NBPDCL Managing Director Warns Against Negligence
Rahul Kumar (IAS), Managing Director of NBPDCL, said negligence in official duties, indiscipline and indifference towards consumer services would not be tolerated.
The warning comes as the department continues to monitor the performance of electricity officials and the resolution of consumer complaints across the state.
Sahyog Shivirs Complaints Under Close Monitoring
The Energy Department and power distribution companies are also closely monitoring complaints received through Sahyog Shivirs, which are being organised under the directions of the Chief Minister.
The department said complaints received through these camps are being reviewed and addressed promptly, with necessary action being taken at different levels to ensure timely resolution.
The initiative is aimed at improving direct engagement between electricity consumers and officials and ensuring that service-related complaints are not left unresolved.
Strict Action to Continue
The Energy Department has reiterated that disciplinary action will continue to be taken according to the rules wherever negligence is found in providing electricity services to consumers.
The latest suspensions underline the department’s focus on accountability, prompt grievance redressal and timely restoration of power supply.
Officials at all levels have been directed to remain responsive to consumer complaints and ensure that electricity services are delivered efficiently.
