Patna : The Yatri Seva Abhiyan 2026 concluded at Jayaprakash Narayan International (JPNI) Airport, Patna, after running for nearly a month to improve passenger convenience, accessibility and service quality.
Undertaken from September 17 to October 10, the campaign focused on strengthening airport services and making the passenger experience more efficient and responsive.
Organised under the guiding principle, “Every Yatri Matters. Every Interaction Matters,” the initiative covered several aspects of airport operations, including cleanliness, passenger amenities, digital services, feedback mechanisms and wellness.
Campaign Focuses On Passenger Convenience
During the campaign, the airport focused on improving services at key passenger touchpoints, with an emphasis on accessibility, convenience and service standards.
The initiative also highlighted the importance of gathering passenger feedback and responding to concerns to improve the overall travel experience.
Cleanliness, the availability of amenities and digital services formed part of the broader effort to make airport facilities more accessible and user-friendly.
Valedictory Programme Highlights Improvements
The concluding programme showcased improvements, passenger feedback and good practices adopted during the campaign.
Frontline personnel and stakeholders were recognised for their contributions to providing a courteous and passenger-focused experience.
The recognition highlighted the role of airport staff and other stakeholders in ensuring smooth operations and responding to passengers’ needs.
Airport Director Reaffirms Passenger-First Approach
Speaking at the valedictory programme, the Airport Director of JPNI Airport, Patna, said the campaign had strengthened the collective commitment to placing passengers at the centre of airport services.
The director said the improvements and practices introduced during the campaign would continue to guide efforts to enhance the travel experience.
The airport also reaffirmed its commitment to maintaining the progress achieved and improving coordination among stakeholders.
Focus On Sustaining Service Improvements
With the campaign concluded, the airport plans to continue working towards better passenger services by sustaining improvements, strengthening coordination and focusing on service quality.
The initiative reflects the Airports Authority of India’s emphasis on passenger convenience and responsiveness at airport facilities.
The campaign’s guiding message — “Every Yatri Matters. Every Interaction Matters” — remains central to the airport’s commitment to a more accessible, efficient and passenger-first travel experience.
