Patna: The Bihar government has announced a new administrative initiative designed to reduce the need for citizens—particularly those in rural areas—to make repeated visits to block and district offices for basic services.
Under the scheme, titled ‘Sabka Samman–Jeevan Aasan’ (Respect for All, Easier Lives), public grievance hearings will be held every Monday and Friday at the panchayat, block, district and state levels, beginning January 19, 2026.
The initiative aims to shift the burden of follow-up from citizens to the administration. Instead of individuals repeatedly approaching officials to track complaints, government offices will be required to formally receive grievances, initiate action, and ensure cases do not remain unresolved in official files.
According to the state’s information and public relations department, each complaint will be digitally monitored to prevent delays and administrative inaction. Officials say the mechanism is intended to ensure that grievances are recorded, reviewed and addressed within defined timelines.
The government has framed the programme as an effort to rebuild trust between citizens and public institutions. By institutionalising regular hearings, officials hope to make government offices more accessible and responsive, particularly for villagers who often lose time and income navigating bureaucratic procedures.
State authorities said further operational guidelines would be issued to ensure uniform implementation across departments and districts.
