Patna: Chandragupt Institute of Management Patna (CIMP) concluded a 15-day Banking, Financial Services and Insurance (BFSI) Certification Programme for 44 Field Credit Officers (FCOs) of Annapurna Finance Pvt. Ltd. on August 18, 2026.
The certificates were presented to the participating officers by Prof. Rana Singh, Director, CIMP, during the valedictory ceremony.
Focus On Microfinance And Credit Management
The programme covered key areas of banking and financial services, including microfinance, NBFC-MFIs, financial inclusion, credit appraisal and the 7-C approach to lending.
Participants also received training in household cash-flow analysis, responsible lending, customer protection, recovery management, ethics and the Code of Conduct.
The sessions further addressed professional skills such as interpersonal communication, conflict management, stakeholder relations, time management, decision-making and stress management.
Practical And Field-Oriented Learning
According to CIMP, the programme combined classroom lectures with case studies, role plays, group and individual presentations, practical exercises and experience-sharing sessions with banking and insurance professionals.
The institute said the approach was designed to connect classroom concepts with the practical challenges faced by field credit officers.
Prof. Rana Singh said the programme was aimed at developing professionally competent and responsible microfinance officers who can contribute to inclusive and sustainable financial services.
Kumod Kumar, CEO, CIMP-BIIF, said the training was expected to strengthen the officers’ capabilities in credit appraisal, customer engagement and responsible recovery.
Dr. Sunil Kumar, Associate Dean (Academics), CIMP, said the programme sought to bridge the gap between classroom knowledge and field realities, helping FCOs make better credit decisions and build stronger relationships with customers.
