Darbhanga/Patna: Ensuring quality power supply, resolving consumer complaints promptly and improving revenue collection have been identified as key priorities of the North Bihar Power Distribution Company Limited (NBPDCL).
NBPDCL Managing Director Rahul Kumar (IAS) reviewed ongoing works and electricity-related services during a meeting at the Ambedkar Auditorium in the Darbhanga Collectorate on Thursday. Darbhanga District Magistrate Kaushal Kumar (IAS) was also present.
The review covered consumer services, power supply quality, restoration of feeders and distribution transformers after outages, transformer health, complaint resolution, revenue collection, the PM Surya Ghar: Muft Bijli Yojana, project works, new Power Sub-Stations (PSSs) and new electricity service connections.
Officials Told to Minimise Power Restoration Time
During the meeting, Rahul Kumar directed officials to ensure quality and uninterrupted electricity supply across all areas.
He instructed field officials to minimise the time required to restore power in the event of faults in feeders and distribution transformers. Effective monitoring at the field level was also emphasised.
Officials were directed to closely track restoration work so that consumers do not face prolonged power disruptions.
Consumer Complaints Must Be Resolved Within Deadline
The NBPDCL MD directed officials to ensure that every consumer complaint is resolved within the prescribed timeframe.
He made it clear that complaints should not remain pending unnecessarily and instructed officials to maintain effective monitoring of unresolved cases.
Officials were also directed to ensure polite and effective communication with consumers over the telephone.
Where electricity bills require correction, the necessary changes must also be completed within the stipulated timeframe to prevent inconvenience to consumers.
Revenue Collection and Action Against Defaulters
Revenue collection was another major focus of the review meeting.
Rahul Kumar directed officials to achieve the prescribed revenue collection targets and instructed them to take action against consumers who default on electricity payments.
Electricity disconnection against eligible defaulting consumers is to be carried out according to applicable rules.
PM Surya Ghar Scheme Progress Reviewed
The Managing Director also reviewed the progress of the PM Surya Ghar: Muft Bijli Yojana.
Officials were instructed to achieve the prescribed targets within the stipulated timeframe. The implementation of the additional state subsidy was also specifically reviewed.
Concerned officials were directed to ensure that eligible consumers receive the benefits effectively and that progress under the scheme is monitored continuously.
New Power Substations and Project Works Reviewed
The meeting also reviewed ongoing project works and the construction of new Power Sub-Stations.
Executing agencies were directed to complete projects within the prescribed deadlines while maintaining the required quality standards.
Regular reviews and effective monitoring at project sites were also emphasised to prevent delays and ensure that infrastructure works are completed as planned.
New Electricity Connections to Be Expedited
The progress of new electricity service connections was also examined.
Concerned agencies were instructed to complete connection-related work within the prescribed timeline. Officials were directed to take necessary action against agencies in cases of avoidable delays.
Regular monitoring of agencies involved in providing new connections was also ordered.
MD Inspects Newly Constructed Ramnagar Power Sub-Station
Following the review meeting, Rahul Kumar conducted a field inspection and visited the newly constructed Ramnagar Power Sub-Station.
After inspecting the facility, he expressed satisfaction with the progress of construction work and directed officials and the executing agency to complete the remaining work within one week.
The inspection was part of the company’s effort to monitor project implementation at the field level.
Solar Plant Inspected Under PM Surya Ghar Scheme
The NBPDCL MD subsequently inspected a solar plant being installed free of cost at the premises of a Kutir Jyoti consumer in Dekuli under the PM Surya Ghar: Muft Bijli Yojana.
After reviewing the progress of the installation, he expressed satisfaction and directed the concerned agency to expedite the remaining work and complete it within the stipulated timeframe.
The inspection highlighted the administration’s focus on ensuring that the benefits of the rooftop solar scheme reach eligible consumers.
Better Electricity Services Identified as Key Priority
Rahul Kumar said that ensuring the timely delivery of benefits under power-sector schemes and projects, along with providing consumers with better-quality electricity services, remains a top priority.
The review meeting and subsequent field inspections focused on strengthening both infrastructure delivery and consumer-facing services in the Darbhanga electricity supply area.
Senior Officials Attend Review Meeting
The meeting was attended by I.C. Yadav, Director (Projects); Jaijit Ray, General Manager (Revenue); Binod Kumar, Chief Engineer (Operations & Maintenance); and Ajay Kumar, Electrical Superintending Engineer, Darbhanga.
Electrical Executive Engineers, Senior Managers (Revenue), Assistant Electrical Engineers, Junior Electrical Engineers, members of the Information Technology team and representatives of concerned executing agencies also participated in the review.
