Patna: Residents will find it easier to report electricity faults after 16 new fuse call centres were added across the city, taking the total number to 70, officials have said.
According to Dilip Kumar Singh, general manager of the Patna Electric Supply Undertaking (PESU), the expansion is part of a broader effort to improve response times and manage localised disruptions more effectively. He said there was currently no shortage of electricity supply, but acknowledged that faults in specific areas had required administrative restructuring.
Large service zones have been divided into smaller units, leading to the increase in the number of call centres. The move is expected to make it easier for consumers to connect by phone and register complaints, while also speeding up the resolution process.
As part of the new system, executive engineers, assistant engineers and junior engineers have been tasked with monitoring the call centres between 9pm and 1am. During this period, they will also gather feedback from consumers who have lodged complaints. Officials said disciplinary action would be taken in cases of negligence.
The expanded network covers several areas, including Digha, Gola Road, Meena Bazar, Khemnichak, Mangal Talab, Rajiv Nagar, Patthar Ki Masjid, RK Colony, Buddha Colony and Vijay Nagar. Previously, some of these locations were grouped under single call centres, but they have now been separated to improve service delivery.
Electricity demand in the city currently stands at about 790 megawatts, compared with a peak load of 883 megawatts recorded last year. Singh said superintending engineers in both the east and west PESU circles had been instructed to conduct surprise inspections at night. Any faults identified during these checks will be addressed immediately, while load imbalances across feeders will be adjusted to maintain a stable and uninterrupted power supply.
