Patna: An important initiative has been taken for quick resolution of problems of common citizens in the direction of effectively implementing the seventh resolve ‘Sabka Sammaan-Jeevan Aasan (Ease of Living)’ under Saat Nishchay-3 of Bihar Government. Under this, instructions have been given to officials to compulsorily meet the public for two working days every week for resolution of complaints related to Bihar State Power Holding Company Limited (BSPHCL) and subsidiary companies.
Energy Secretary and Chairman-cum-Managing Director of BSPHCL Manoj Kumar Singh have given instructions to make necessary arrangements in this regard at headquarters and regional offices of all companies.
Under the new arrangement, consumers can visit electricity offices every Monday between 12.30pm and 2pm, and every Friday from 3pm to 4.30pm, to register complaints and seek their resolution. Officials have been asked to ensure that grievances are formally recorded in registers and addressed promptly.
At the headquarters level, the energy secretary will hold public meetings at Vidyut Bhawan-1 in Patna, dealing with issues related to the energy department and BSPHCL. Complaints linked to subsidiary companies will be handled by their respective managing directors at designated offices during the same time slots.
The directive covers all major power utilities, including South Bihar Power Distribution Company Limited, North Bihar Power Distribution Company Limited, Bihar State Power Transmission Company Limited and Bihar State Power Generation Company Limited.
In addition, the weekly interaction meeting with high-tension (HT) and low-tension industrial service (LTIS) consumers, earlier held on Thursdays, will now take place on Fridays between 3pm and 4.30pm.
Senior field-level officials — including chief engineers, superintending engineers, executive engineers, assistant engineers and junior engineers — posted at regional offices have also been instructed to be present during the scheduled hours on Mondays and Fridays to resolve complaints at the local level. Officials said the initiative is designed to reduce delays, improve accountability and make government services more citizen-friendly.
