New Delhi: Uber India has announced a series of new safety features for its ride-hailing platform, introducing encrypted video recording, ambulance assistance and enhanced trip verification as part of its latest efforts to improve rider and driver safety.
The features were unveiled at the company’s annual Uber Surakshit event in New Delhi on Tuesday.
New Safety Features
Among the key additions is an upgraded Record My Ride feature, which now supports video recording in addition to audio.
According to Uber, once users enable the feature, video recording will begin automatically at the start of every trip. The recordings will be stored in an encrypted format on the user’s device and can only be decrypted by Uber if they are required during the investigation of a reported incident.
The company said the update is intended to provide an additional layer of security while protecting users’ privacy.
Ambulance Assistance Added
Uber has also expanded its 24/7 safety helpline by integrating ambulance assistance into the app.
In the event of a medical emergency, users will be able to request an ambulance directly through the platform. Uber said it has partnered with medical logistics provider Dial 4242 for the service and aims to dispatch an ambulance within an average of 15 minutes.
The platform has also introduced a customisable trip verification PIN, allowing users to create and manage their own security code before beginning a journey.
Hon’ble Minister @nitin_gadkari presided over Uber Surakshit, our annual safety day to spark dialogue and raise the bar on safety. He emphasised how public-private partnerships are the ultimate engine for transforming road safety. 🛡️🚀#SafetyNeverStops #UberIndia pic.twitter.com/hYsHKCrQcv
— Uber India (@Uber_India) June 30, 2026
Gadkari Highlights Road Safety Challenges
Union Minister for Road Transport and Highways Nitin Gadkari attended the event as the chief guest.
Speaking at the programme, Gadkari recalled surviving a serious road accident on the Maharashtra–Madhya Pradesh border in 2001, saying that a stationary truck prevented his vehicle from moving further and helped save his life.
He said unsafe driving behaviour remains one of the biggest challenges to road safety in India, pointing to practices such as driving on the wrong side of the road and violating traffic rules.
The minister added that the government has identified accident-prone and landslide-prone stretches across the country and has initiated improvement works worth around Rs 50,000 crore to make roads safer.
