Patna, June 16: The Patna Municipal Corporation (PMC) on Tuesday organised Sahyog Shivirs across all its administrative zones, receiving 279 applications from residents seeking solutions to civic and public service-related issues. Of these, 161 applications were related to the Corporation, while 77 complaints were resolved on the spot.
The camps were set up as part of the civic body’s grievance redressal initiative aimed at providing direct access to officials and speeding up the resolution of public complaints. According to PMC, the on-the-spot disposal accounted for nearly 48% of all Corporation-related applications received during the day.
Citizens raise civic and departmental concerns
Residents submitted applications concerning sanitation, civic amenities and municipal services, along with issues related to other government departments. All applications were registered on the Sahyog portal and applicants were provided referral numbers to track the status of their grievances.
PMC officials said citizens can monitor the progress of their applications online or seek updates at future Sahyog Shivirs using their referral numbers.
Public representatives attend camps
The camps were attended by elected representatives, including MLAs, the Mayor, the Deputy Mayor, ward councillors and senior Corporation officials. Public representatives and officials interacted directly with residents, heard their concerns and issued directions for prompt action wherever required.
PMC stated that officials and staff were instructed to handle every application with urgency and ensure that grievances were addressed as quickly as possible.
Patliputra records highest number of applications
Patliputra Zone
- Total applications: 86
- PMC-related applications: 66
- Other departments: 20
- On-the-spot resolutions: 24
Bankipur Zone
- Total applications: 78
- PMC-related applications: 24
- Other departments: 54
- On-the-spot resolutions: 21
Nutan Rajdhani Zone
- Total applications: 18
- PMC-related applications: 16
- Other departments: 2
- On-the-spot resolutions: 8
Azimabad Zone
- Total applications: 36
- PMC-related applications: 17
- Other departments: 19
- On-the-spot resolutions: 4
Kankarbagh Zone
- Total applications: 39
- PMC-related applications: 19
- Other departments: 20
- On-the-spot resolutions: 4
Patna City Zone
- Total applications: 22
- PMC-related applications: 19
- Other departments: 3
- On-the-spot resolutions: 16
Facilities provided for visitors
PMC said arrangements were made at all camp venues to ensure the convenience of residents. Drinking water, fans and other basic amenities were provided to visitors attending the camps.
Health camps were also organised alongside the grievance redressal camps, allowing residents to access basic healthcare services while visiting the venues.
PMC pushes citizen-centric governance
The Sahyog Shivir initiative is part of the Corporation’s broader effort to improve public service delivery and strengthen engagement with residents. By bringing officials and citizens together at a common platform, the civic body aims to make grievance redressal more transparent and accessible.
PMC said the remaining applications would be processed through the concerned departments and that efforts would continue to ensure timely resolution of public complaints in the coming weeks.
