Patna: The Bihar government on Sunday reviewed the functioning of its public grievance redressal and service delivery mechanisms at a meeting held at Adhiveshan Bhawan, Patna.
The meeting, chaired by Dr. B. Rajender, mission director of the Bihar Prashashnik Sudhar Mission, focused on improving the implementation of key governance frameworks, including the Bihar Public Grievance Redressal Rights Act and the Right to Public Services Act.
Focus On Accountability And Timeliness
Addressing officials, Rajender stressed the need to make grievance redressal systems more effective, transparent and accountable, particularly for ordinary citizens.
He directed departments to ensure time-bound disposal of complaints and strengthen monitoring mechanisms.
Review Of Pending Cases And Reforms
Officials conducted a detailed review of compliance with decisions taken in a previous meeting held on July 12, 2025.
Discussions covered the status of complaint disposal, pending cases and procedural improvements under the grievance redressal framework.
Digital Systems Under Review
The meeting also examined digital platforms supporting service delivery. Representatives from National Informatics Centre presented updates on enhancements to the ServicePlus portal, particularly regarding documentation requirements for services under the General Administration Department.
Officials sought feedback from participants to refine the system further.
Video-Based Hearings And HRMS Progress
A presentation by DTPL outlined a system enabling citizens to file complaints through the Public Service Center at Bihar Sadan in New Delhi, with hearings conducted via video conferencing.
Progress on the implementation of the Human Resource Management System (HRMS) was also reviewed.
Feedback And Future Action Plan
In the concluding session, officials gathered feedback from Public Grievance Redressal Officers, IT managers and representatives from various departments.
Based on these inputs, a roadmap was discussed to further strengthen grievance redressal mechanisms and improve the efficiency of public service delivery.
The meeting was attended by officials from multiple departments, along with representatives from NIC, DTPL and other agencies involved in governance and digital infrastructure.
