Saran: The Bihar government has launched a new initiative to improve electricity services and make the complaint process easier for consumers. Under this system, people facing problems related to power supply, billing or connections will now have fixed days to meet electricity department officials. The decision has been taken under the Seven Resolutions-3 programme, which aims to improve daily life and public services in the state.
From January 19, complaint hearings will be held twice a week — every Monday and Friday — in Chhapra as well as in other parts of Bihar. These hearings will take place at all levels of the electricity department, including supply circles, divisional offices, sub-divisional offices and section offices. The move is expected to reduce delays and save consumers from making repeated visits to government offices.
The government has also fixed specific timings to ensure smooth functioning. On Mondays, consumers can present their complaints between 12.30pm and 2pm, while on Fridays the time will be from 3pm to 4.30pm. During these hours, senior officers will be present at their respective offices. Electrical executive engineers, assistant engineers and junior engineers will directly listen to consumer issues and take steps to resolve them.
Energy Secretary and chairman-cum-managing director of Bihar State Power Holding Company Limited, Manoj Kumar Singh, has instructed all officials to strictly follow the system. Offices have been asked to provide basic facilities such as seating, drinking water and toilets for visitors. Officials say the initiative will help resolve complaints faster and make electricity services more transparent and consumer-friendly.
